FAQ's
Alurre specializes in innovative skincare solutions, including our flagship product, the LED Radiant Skin Therapy Mask. Our curated selection is designed to help customers achieve radiant and healthy skin from the comfort of their homes.
How does the LED Radiant Skin Therapy Mask work?
The LED Radiant Skin Therapy Mask utilizes advanced light therapy technology to rejuvenate the skin. It employs different wavelengths of light to target various skin concerns, such as acne, wrinkles, and pigmentation, promoting overall skin health and appearance.
Q- How much is shipping?
A- We Offer FREE Priority Shipping: To USA Only
Q- How long does shipping take?
A- All orders are shipped within 1-3 business days
Shipping: U.S. orders will deliver within 3-7 days
Q- Where is my order?
A- Contact us at support@alurre.com with your full name and mailing address, and confirmation number.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at support@alurre.com with your full name and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 12 hours.
-We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A: Please see our refund and Return Policy by clicking on this link: [alurre.com/policies/return-policy]
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@alurre.com
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@alurre.com and we'll get back to you within 24hrs!